Billing policy
Refund and cancellation policy for Melochip Pro.
Melochip Pro is a digital subscription. This policy explains how renewals, cancellations, failed payments, and refund reviews work for customers paying through Razorpay or Paddle.
Effective date: September 14, 2026
Digital subscription access
Melochip Pro provides digital access to premium profile, portfolio, resume, and advanced platform capabilities for the account that completes checkout. Pro access starts only after the payment provider confirms a successful payment or subscription activation.
Provider routing
India billing profiles are routed to Razorpay where Razorpay checkout is available. International billing profiles are routed to Paddle after Paddle live checkout is approved and enabled. Your available provider may depend on billing country, provider approval, and Melochip payment settings.
Failed or abandoned checkouts
If you close checkout, abandon payment, or the payment provider declines the transaction, Pro access is not activated. A pending checkout may temporarily appear while Melochip waits for provider confirmation, but expired or failed attempts can be retried from the pricing page.
Cancellations
You may request cancellation of future renewals from available billing settings or by contacting Melochip support. Cancellation stops future renewal. It does not automatically refund the current billing period unless a refund is required by law or approved after review.
Refund review window
Refund requests should be sent within 7 days of the charge. Melochip reviews refunds case by case for duplicate charges, accidental payments, technical billing errors, provider-confirmed failed fulfillment, legally required refunds, or other exceptional circumstances. Continued use of Pro features after a successful payment may affect eligibility.
Non-refundable situations
Except where required by law, Melochip generally does not refund completed billing periods after substantial use of Pro features, missed cancellation deadlines, account violations, or requests made outside the review window without a verifiable billing issue.
How to request billing help
For cancellation help, duplicate-charge review, failed checkout questions, or refund requests, contact Melochip through the Contact page or email hello@melochip.com. Include your Melochip account email, provider name if known, payment date, amount, and payment reference or receipt ID when available.
Timing and provider processing
Approved refunds are submitted through the original payment provider when possible. Processing time depends on Razorpay, Paddle, card networks, banks, and local payment methods. Melochip cannot guarantee the exact date funds appear in your account after a provider accepts a refund.
Questions about this page? Contact Melochip through the Contact page or email hello@melochip.com.